Need to report suspicious activity?
Step 1: Contact The Police Credit Union immediately
Call us at 800.222.1391 to report:
- Suspicious transactions
- Lost or stolen cards
- Unauthorized account access
Step 2: Monitor and secure your accounts
- Review recent transactions
- Change Digital Banking passwords if needed
- Enable or review Digital Banking Alerts
Disputing Unauthorized Transactions
Please complete the appropriate form and return it to the Credit Union as quickly as possible:
Dispute an ACH Electronic Form
Dispute Debit Card Transaction Form
Promptly submitting your completed form helps us investigate and resolve your claim faster.
Important Contact Information
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Report Checking or Savings Account Fraud
Checking or Savings Account Fraud 24/7 Contact Center Local: 415.564.3800
Toll-free: 800.222.1391
If calling from overseas dial: 00.1.415.564.3800 -
Report Visa® Credit Card Fraud
Visa® Credit Cards Visa Customer Service 866.820.4896 Change your Visa PIN 888.886.0083 Lost or stolen Visa: 800.449.7728
If calling from overseas dial: 00.1.410.581.9994
After Hours: 800.449.7728
If your credit card has been lost or stolen, you can lock or unlock your card in Digital Banking:- Log into Digital Banking
- Click or tap on the link for your Platinum Visa credit card
- Locate the card you would like to lock, and click on the green "Lock Card" icon
Visa Cardholder Disputes: Visa cardholder disputes may be mailed to the following address:
Visa Customer Service
P.O. Box 31112
Tampa, Florida 33631-3112 -
Report Visa ® Debit Card Fraud
Visa® Debit Cards Lost or Stolen Debit Card Local: 415.564.3800
Toll-free: 800.222.1391 After Hours: 888.241.2510Change your Debit Card PIN 866.762.0558
External Link Alert
You are leaving our website and linking to an alternative website not operated by us. The Credit Union does not endorse or guarantee the products, information, or recommendations provided by third-party vendors or third-party linked sites.
The Credit Union is not liable for any failure of products or services advertised on those sites. Each third-party site may have a privacy policy different than the Credit Union; and the linked third-party website may provide less security than the Credit Union's website. If you click "OK", an external website that is owned and operated by a third-party will be opened in a new browser window. If you click "CANCEL" you will be returned to our website.
